Request Reviews

Get Reviews Page

4min

Sending Review Requests:

  • Navigate to the "Get Reviews" section on the left sidebar to initiate review requests via SMS, Email, WhatsApp, or QR Code.
  • Choose between uploading a CSV file or inviting customers individually by entering their Name and Number/Email manually. To add a new customer, click “Add line.”
  • Ensure you have consent to send messages. Check "I have consent to send messages to this contact" and then click "Request a Review."
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Template Customization and Guidelines:

  • In the "Get Reviews" section, scroll down to customize review request templates for SMS, Email, and WhatsApp.
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  • The Sender’s name should not contain any special characters; use upper and lowercase letters only.
  • The template should not include any links other than the landing URL which must be included. The error message when this is not adhered.
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Optional Reminder Feature:

  • Optionally, send an automatic SMS/Email reminder after 3 and/or 7 days if the customer hasn't left a review after the initial request.
  • Customize SMS/Email reminder templates.
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Sent Requests:

  • Logs for the sent requests are saved under the "Requests Sent" section.



Updated 09 Apr 2024
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