---
title: Private Feedback
slug: private-feedback
createdAt: 2024-04-09T13:37:45.883Z
---

- In Private Feedback, customers who rate 4 to 5 stars can leave private feedback by filling out a form and clicking "Send." These reviews won't be made public.
- Sample private feedback.



![](https://cdn.livechat-files.com/api/file/kb/file/15234906/a300ab388c-7f9440d7e111154f7795.png)

**Overview of the private feedback form**



![](https://cdn.livechat-files.com/api/file/kb/file/15234906/afbde1fb3a-0fd2c9ea4d2c80c2d4b5.png)

**Updating your private feedback form**

At the moment you can only;-

- Edit the introduction line.



![](https://cdn.livechat-files.com/api/file/kb/file/15234906/2f50fec527-344b73917076bc953175.png)

- Opt to disable it as shown in the image below.



![](https://cdn.livechat-files.com/api/file/kb/file/15234906/64d1ef85d7-0860028ea44dad3cab1d.png)