---
title: Negative Experience
slug: negative-experience
createdAt: 2024-04-09T13:37:48.028Z
---

- For 1, 2, or 3-star reviews, customers see the Negative Experience page. Dissatisfied customers are prompted to leave their contact information for private follow-up. No Negative Feedback page is presented for 4 or 5-star reviews.
- Navigate to Edit then Negative Experience.

![](https://cdn.livechat-files.com/api/file/kb/file/15234906/72011ba577-8c4ecc6bebdacb752604.png)

**Disable Negative Feedback**

- You can choose to disable the display of the Negative Feedback page by clicking Review Link and selecting "Star filter disabled."

![](https://cdn.livechat-files.com/api/file/kb/file/15234906/1f4a3e8bcd-5c0d5610ceddb7fe69fd.png)