---
title: Email or SMS Review request using Google Form
slug: email-or-sms-review-request-using-google-form
createdAt: 2024-04-09T20:20:43.085Z
---

Link a Google Form file to the platform for automated review requests when the form is filled.

Create a Google Form with fields for username, email, and phone. Whenever the form is filled, the platform will automatically trigger review requests.

::Image[]{src="https://cdn.livechat-files.com/api/file/kb/file/15234906/2080f611a9-5ac7ee3a8e0311ec84ec.png" size="60" width="437" height="647" position="flex-start" showCaption="false"}

Create an automation within the platform to send review requests via email or SMS upon form submission.

**Automation Configuration Steps**

- On the left panel, click on "Automate."
- In the Automate settings page, go to "Your Automations" -> "Automations."
- Click on "New Automation" to initiate the setup process.



![](https://cdn.livechat-files.com/api/file/kb/file/15234906/b3df364cec-d809cf08b2d492351b8b.png)

- Rename the automation as you prefer, for example, "Google Form Request."
- Add a trigger: Choose an app (in this case Google Form) to send your data and select an event to initiate your automation. (See "**Add a Trigger**" below for more details) 
- Add an action: Choose an app (in this case Online Reviews) to receive your data and specify an action to perform automatically. (See "**Add an Action**" below for more details) 

![](https://cdn.livechat-files.com/api/file/kb/file/15234906/ec8e9e8f83-09a8a6fe549dc95d1b40.png)

**Add a Trigger**

- Choose an app (**Google Form**) to send your data. 
- Choose an event (**New answer by form**) to trigger your automation.
- Click on "Connect your Google Forms account," then "Add a connection."
  - In the **"Create a connection to Google Forms" **pop-up: Create a unique name for your connection, then click continue. We recommend using different names for your connections to avoid confusion. You can change this later. 

::Image[]{src="https://cdn.livechat-files.com/api/file/kb/file/15234906/27265be280-90fb7078b1f140e90039.png" size="92" width="643" height="408" position="flex-start" showCaption="false"}

- Click "Sign in with Google," then select the Google account you will be using.

::Image[]{src="https://cdn.livechat-files.com/api/file/kb/file/15234906/902a3607e4-d79bda4d922fd3f4a279.png" size="50" width="376" height="211" position="flex-start" showCaption="false"}

- Click "Allow" to give Albato permission to access your Google Drive files.

::Image[]{src="https://cdn.livechat-files.com/api/file/kb/file/15234906/47e4472641-884eab111483acfd774e.png" size="70" width="498" height="498" position="flex-start" showCaption="false"}

- Select the **Form **you will be using. 
- Click "Add trigger" and then save the settings.

::Image[]{src="https://cdn.livechat-files.com/api/file/kb/file/15234906/45fde9579e-ad1c46236270d0447661.png" size="70" width="537" height="485" position="flex-start" showCaption="false"}

- Set your field settings to download only once then save.

::Image[]{src="https://cdn.livechat-files.com/api/file/kb/file/15234906/5b6bd02721-1604a8163dcd881e5c26.png" size="70" width="532" height="197" position="flex-start" showCaption="false"}

**Additional Filters, Actions and Features**

- Additionally, you can enhance your automation by adding more action, adding filters or using tools to introduce features such as time delay. Time delay postpones an action for a period determined by the user, allowing the flexibility to schedule the next step in the automation.

![](https://cdn.livechat-files.com/api/file/kb/file/15234906/61b516f082-2cdb4ef40033fa14b30d.png)

**Adding an Action**

- Click on "**Add action**." In the Add Action Settings Pop-up: 
- Choose an app (in this case, Online Reviews) to receive the data.
- Choose an action (in this case, it is either **Send SMS **or **Send Email**) you want to perform.
- Connect your Online Reviews account; leave this option as it is.
- Click "Add an action" to save the changes.



![](https://cdn.livechat-files.com/api/file/kb/file/15234906/41048f7d25-5a7c09e20d922e8d117a.png)

**Afterward:** An "Online Reviews: Send SMS" or "Online Reviews: Send Email" pop-up will appear. Match the fields with their corresponding fields in your Google Form depending on the action you chose. (***The image below shows fields for SMS***)

![](https://cdn.livechat-files.com/api/file/kb/file/15234906/070034a475-07685e0c9b271015712d.png)

The automation setup is complete. Click on "**Start**" to launch it.

![](https://cdn.livechat-files.com/api/file/kb/file/15234906/753f7aa119-744d39cb9be4ec4e60dd.png)

The below confirmation message will be shown indicating your automation is complete and on. You can either go to the main screen or check the automation logs.

::Image[]{src="https://cdn.livechat-files.com/api/file/kb/file/15234906/88b1ec974b-4e0ae01c9b92b3ae265b.png" size="50" width="348" height="240" position="flex-start" showCaption="false"}